UKCamerastore.co.uk
 
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Terms And Conditions

About Us We are a family owned expanding customer focussed company. With considerable experience of the industry and a proven track record we keep it easy and simple for customers by offering a superb quality of service including next day delivery with efficient follow-up on orders. Our staff are specialists in the latest digital technology, particularly cameras and accessories, always available to provide expert product advice and are well placed to obtain maximum value for money in the increasingly competitive international market place. Our policy is to strive for continuos improvement by constantly challenging ourselves to go the extra mile in providing maximum quality of service to our customers. We always welcome customer feedback.

If you have any questions at all please telephone us on 01525 633304 or alternatively, please email an queries to richard@ukcamerastore.co.uk.

We can also be faxed on 01525 713409

For postal enquiries please address your mail to: UK Camera Store Ltd,ECL House , Lake Street , Leighton Buzzard , Bedfordshire , LU7 1RT

We will try to reply to all customer enquiries as soon as possible.

We appreciate your patience at this time.


We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email our customer services at richard@ukcamerastore.co.uk.

When you buy anything in the UK a contract is formed between the buyer and seller. It is formed as follows:-
The seller makes an offer to treat. For example our magazine advert, web site, a verbal price quote and agreement to abide by these terms and conditions of sale. Nothing is binding at this stage.

The buyer makes an offer to buy. By doing this you are accepting our terms and conditions of sale and the selling price, etc. You may get a confirmation that your order has been received, however this is not an acceptance of your offer.

The seller accepts the offer to buy or rejects the offer. We may reject the offer, for example, if the price was wrong, the goods are no longer made or if we think the buyer is trying to fraud, etc. Your offer is accepted only at the stage when we produce an invoice and take payment.

All court actions will be dealt with under UK law and at a court of our choosing close to our locality.

By purchasing from UK Camera Store Ltd, in any manner, you agree to abide by the terms and conditions in this document.

Our registered office is located at: UK Camera Store Ltd,ECL House , Lake Street , Leighton Buzzard , Bedfordshire , LU7 1RT

Please note we do not hold stock at this address.
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit/debit card payment.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

We only ship within the UK to prevent fraud, for credit card purchases we only dispatch goods to the card holders registered address. However deliveries can be arranged to an alternative address provided that prior to delivery we receive by fax or email verification of the cardholders registered address by means of a copy of a recent utility bill, driving licence or similar official document.

Free Battery Promotion on Panasonic DMC TZ35 and Panasonic DMC TZ40 18th March - 27th May. This promotion is being run by Panasonic UK and once you receive your order you qualify for the promotion. You should have received information the box on how to claim your free battery alternatively log on to http://promotions.panasonic.co.uk/offer/more-more-more-compact-cameras/ where you can complete the claim form.
Shipping And Handling Small items under the value of £50 will be dispatched at a charge of £3.50

Cameras and expensive items will be charged at a rate of £8.35, which is a next working day service Mon-Fri. These prices include the VAT and insurance.

Shipping outside the United Kingdom is only avialable through Bank Transfer and carries a delivery charge of between £18- £24 depending on the location.

We also offer a Saturday Morning Upgrade service for an additional £6 on top of the normal £8 camera charge. This service is only eligable for compact cameras on orders placed before 4pm on Friday.
Delivery Schedule If the goods you order are in stock, we will deliver your order right away. Memory cards and accessories are sent via Royal Mail first class recorded/special delivery unless purchased with a camera and are then sent together via a courier. We post these items on Mondays , Tuesday , Wednesdays, Thursdays and Fridays. Cameras however, get dispatched using a courier service. They are dispatched the same day providing the order is received prior to 1pm. Orders after that time may get dispatched but this is not guaranteed.

NEXT DAY DELIVERY

All deliveries classed as "next day" mean next working day and are subject to stock availability and delays in the postal service. If a delay has occurred you can contact us on and we can supply you with a reference number or chase up delivery on your behalf. We cannot however take responsibility for the couriers if the goods are dispatched on time.

To achieve next day delivery the order must be placed and pass credit checking procedures by 6pm or 4pm for Northern Ireland. Orders placed on a Friday should be delivered Monday. Orders placed on a Saturday should be delivered Tuesday. If you live in a remote area of the UK or on an off-shore island you order may take an extra day.

Expensive and heavy items such as cameras will go by courier. These should arrive next day any time up to 5:30pm and all deliveries will require a signature

Lighter but high value items may be shipped next day royal .
They should arrive next day by 1pm in most cases. They may sometimes deliver on a Saturday but this isn't usual.

Other items may be shipped 1st class recorded delivery.
These should arrive within 1-2 days.



Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. You will not be charged for any orders which are not in stock unless agreed before hand.
Tax Charges Unlike other internet camera stores operating outside the UK, all VAT is included in the cost of the goods. You will therefore not encounter any unexpected VAT charges when the goods are delivered.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We are dedicated to giving our customers the best prices we can. We will do all that we can to help resolve any issues in a speedy fashion. Errors and Omissions Excluded. If you have faulty item please contact us and we will issue you with an RMA number for return. We will not accept delivery of any item without an authorised return number.

Reaching Us Contact us on 01525 715356 where have a dedicated team of proffessionals who are avialable to answer all queries with direct links to manufacturers

Our opening times are monday - friday 10am to 5pm


Or alternatively, please email us at richard@ukcamerastore.co.uk.

We can also be faxed on 01525 713409

For postal enquiries please address your mail to: UK Camera Store Ltd,ECL House , Lake Street , Leighton Buzzard , Bedfordshire , LU7 1RT
Privacy Policy We are committed to protecting your privacy and only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) . We collect information about you to process your order and provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. Once on the list you have the option to withdraw your address at any time should you wish.

The type of information we will collect about you includes:

-your name and address
-phone number
-email address
-credit/debit card details

All credit card details submitted via our web site are securely encrypted before transmission over the internet. You can check the information that we hold about you by emailing us and should you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

We may in the future use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Returns Policy 14 DAY COOLING OFF PERIOD


By law, when buying at a distance you are allowed 14 days from receipt of goods in which to change your mind. This may be because you made an impulse buy or simply chose the wrong item.

You are responsible for your own shipping cost to send products back. You should make sure you use a postal service that you can prove we have taken delivery, with sufficient isurance for the value of the goods. We cannot accept liability for any goods which do not reach us. Once the item has been checked we can provide a full refund minus any delivery charges.


12 MONTHS MANUFACTURERS WARRANTY


If a product becomes faulty in the first 12 months of ownership it is repaired under the manufacturers 12 month warranty. This will involve returning the product back to the manufacturer for repair or replacement.

Uk Camera Store is always happy to intervene on a customer's behalf if they have any difficulty in getting a manufacturer repair. You can send your product back to us within the first 12 months but we only send it on to the manufacturer so it's quicker if you go direct.

The guarantee may become void if the equipment has been impacted, dropped, affected by liquids, and or moisture, tampered with or affected by chemical/battery corrosion or leakage. In rare cases where the item is uneconomical to repair the manufacturer may replace the item, or if discontinued, replace with the nearest model.

We recommend you keep your camera box and packaging and either send your warranty card in or keep it to hand as these are usually required. You will also need proof of purchase which is the invoice we provide on the outside of your delivery container. We can provide a duplicate invoice if it becomes lost but there is an administration and postage charge of £5.

If you wish to find out more about your rights as a customer please consult: "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


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